Reasons for payment failures

Here are some possible reasons why you've experienced a failed payment:

1. Payment refused

This is the most common situation - the issuing bank declines to process the payment.  To resolve this, please contact your bank and advise them to authorize a transaction to a company in the United States.

2. Invalid card number

Please ensure that your card number is correctly entered. Failure to do so will result in the inability to process the transaction.

3. Fraud

Your bank suspects that the transaction you are attempting to perform may be fraudulent. 

4. Security code declined

Please ensure that you enter the correct security code (CVC or CV2). Failure to do so will result in the inability to process the transaction. The security code can usually be found at the back of your card to the right of the signature box.

5. Blocked card

Your bank has blocked the use of your card. Please contact your bank so that it may be unblocked for this and other transactions.

6. Expired card

A card’s expiry date is typically found on its reverse side or embossed on the front side. Ensure that your card is not out of date - transactions attempted on expired cards will fail.

7. Not enough balance

We may be unable to process any transaction if the transaction amount exceeds the remaining balance in your account or is under your total transactions limit. Please ensure there are sufficient funds in your account before attempting payment again.

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